If you need to reschedule your tour, please do so as soon as possible. Any cancellations less than 24 hours prior to your reservation time will be charged a 20% service fee of the retail price of your Sky Tour, "No Shows" risk losing their entire deposit amount and/or Sky Tour voucher(s) and gift certificate(s). We ask that you arrive 15 minutes prior to your scheduled tour time. We may have to cancel your tour if you are late and performing it would encroach on another reserved tour. In the event of inclement weather, we will contact you as soon as it is determined that we cannot fly to reschedule your Sky Tour.